Emergency Medical Service Transport Billing Fact Sheet

Emergency Medical Service (EMS) transport billing began on January 1, 2006 in Warren County. The Warren County Fire and Rescue Department is committed to a “service first” philosophy and strives to provide the finest emergency medical services possible.

No one will ever be denied service based on the ability to pay or for lack of health insurance. The billing program is based on a concern for the medical and financial health of county residents. It is designed to minimize out-of-pocket costs for county residents by billing patient’s insurance, Medicare, or Medicaid for transport services. Uninsured residents will be shown compassion and provided with the option of submitting a hardship waiver request, ensuring financial hardship is avoided. There will be no charge for emergency medical care if the patient is not transported. Patients who reside outside of the county will be expected to meet their co-payment and deductible obligations, but will be treated with compassion concerning their financial obligations.  At no time will any citizen of Warren County be sent to collections or have liens placed against them for an ambulance transport by the Warren County Department of Fire Rescue Services.

As a combined career and volunteer department, the Warren County Department of Fire Rescue Services makes every effort to provide service that is unsurpassed in quality.  When any resident or visitor to Warren County needs Fire, Emergency Medical, or Police services, they should call 9-1-1. Personnel trained at the basic and advanced life support level have been provided with excellent equipment and training to ensure the best possible care of residents and visitors.

Guiding Principles

• Ability to pay will never be considered when providing service. No one will suffer financial hardship as a result of an emergency medical transport.
• The system of providing Emergency Medical Services in Warren County will remain caring and compassionate.
• The Department will continue to provide the highest quality care possible.
• Implementation of a charge for EMS transport services will never diminish the way care is provided by county EMS providers.

Questions About Your Ambulance Bill?

The combination Fire and Rescue system in Warren County has partnered with EMS-MC, based in North Carolina, to fulfill the claims and accounts receivable documents for the cost recovery program.  For more information about your invoice online, click here.  If you have further questions about your claim or account, please contact EMS-MC customer service toll-free at 1-800-814-5339.

If you have additional questions that EMS- MC is unable to answer, please contact the Warren County Cost Recovery Manager at 1-540-636-3830.

HIPPA Compliance Program Notice of Privacy Practices

Authorization for Use and Disclosure of Medical Records